IT Support & Helpdesk

Our team of qualified technicians and engineers deliver high-quality Remote IT Support and OnSite IT Support in Melbourne. We don’t just mask the symptom of your IT issue, we identify the real root cause and prevent recurring problems.

Productive and Reliable IT Support

Our service desk team deliver Remote IT Support, Onsite IT Support, After Hours IT Support as well as a hybrid model depending on your needs. Find out more about Managed IT Services.

Remote IT Support Services

Most IT issues are easily resolved without having a technician visit you on-site.

Through a secure connection, our help desk team are able to access your devices remotely diagnosing and fixing your issues on the spot.

Our service doesn’t stop there. We strive to ensure you don’t experience recurring problems by making appropriate IT recommendations.

The help desk team can resolve many issues via remote connection including:

Software and security issues/update
Email issues/updates
Printer and scanner issues
Backup and maintenance support
Virus and malware removal
Modem and network issues

OnSite IT Support

There will be certain circumstances when IT issues cannot be resolved remotely and will require an on-site visit to fix the problem.

We provide rapid on-site support ensuring your business remains proactive with minimal downtime. We’ll keep your IT infrastructure running smoothly, preventing those unexpected IT issues. Scheduled systems maintenance and similar services require on-site visits.

There are many services that require on-site visits including:

System maintenance
Hardware support / repairs
IT systems audit
Communications maintenance
Consulting and risk management
Printer errors / configuration

Help Desk Placement

Don’t waste precious time and resources with employees attempting to fix those niggling IT issues. Imagine having access to your very own in-house help desk team; IT support in an instant!

For a set monthly fee, leverage a Supasonic help desk team who will be there to manage and support your IT whenever you need it. Our technicians are qualified, experienced and love what they do!

The many benefits of having your own help desk team on hand:

Responsive IT support
Reduced downtime
Increased work productivity
No unpredictable spending
Onsite professional IT support
Productive IT infrastructure

Maintenance and Updates

We provide seamless updating and maintenance to your IT environment. We aim to continuously maximise efficiency, security and quality to maintain the highest cost effectiveness possible.

Troubleshooting

Don’t fix your problems on your own, allow us to cover this for you. We have been trouble shooting problems and implementing prevention solutions from cloud services to in-house infrastructure for over two decades.

Knowledge Base Management

We know how important your information is and how it must remain present. Allow us to document all aspects of your IT so you’re always up-to-date.

System Health Checks

Your systems don’t just need to be attended to, they also need to be monitored and periodically checked. We can ensure that your IT systems are up to date and healthy.

Emergency Support

We will support you in times of emergency, vital in keeping your organisation fully operational. Not only can you call us in the event of an emergency, we monitor so we know about it first.

Contact Technical Support

Easy Billing Options, No Lock In Contract - Your Choice

Supasonic is an expert in technical support services and understand the importance of business continuity. We understand not every business is the same and therefore their IT requirements can vary significantly.  Our variety of billing options gives businesses the opportunity to stay on top of their IT infrastructure with technical support always on hand. Depending on your circumstances, our billing options include:

Break-Fix

On demand technical support and services including materials charged out at the current rate.

Block Hours

Prepaid technical support in increments of 10, 20 and 50 hours, completely flexible and contract free.

Managed Service

Contract defined technical support and services provided at a fixed monthly rate. Click HERE to learn more about our Managed IT Services.

Industry Expertise

Supasonic proudly supports 200+ businesses Australia wide with their IT requirements.  The businesses range from small to mid sized including a few larger organisations, spanning across a variety of industries.

We don’t believe in “one size fits all”. Each business we support is considered from a new perspective. Your industry and business operations are an essential factor when delivering specialized IT solutions. Our team are highly competent with over 20 years experience in industry specific technologies, applications and policies.

Aged Care
Beauty / Aesthetics
Manufacturing
Government
Real Estate

Child Care
Nanny Services
Warehousing
Council
Accounting

Health Care
Hospitality
Building
Construction
Retail